Job Description

Valet Driver

The Valet Driver is responsible for delivering exceptional guest service while safely and efficiently parking and retrieving guest vehicles. This position requires strong communication skills, professionalism, and attention to detail. The Valet Driver must accurately document vehicle information, ensure secure handling of keys and belongings, and assist guests with luggage and directions as needed. This role supports the hotel's mission of providing warm, authentic hospitality reflective of the Grand Adirondack’s legacy.

Key Responsibilities:

• Open hotel entrance doors and assist guests entering or leaving the property.
• Assist guests with opening and closing vehicle doors.
• Welcome guests and visitors with appropriate greetings of the day.
• Acknowledge guests within 25–30 seconds and ensure fast, friendly, and professional service.
• Communicate parking procedures clearly to guests and visitors.
• Tag vehicle keys with date, time, registration number, vehicle make/model, and guest contact or room number.
• Provide accurate valet tickets or receipts to guests.
• Verify guest tickets/receipts before returning keys or vehicles.
• Park and retrieve vehicles safely, avoiding any damage.
• Operate both manual and automatic transmission vehicles.
• Provide guests with information on hotel amenities, hours of operation, and local attractions.
• Direct and monitor personal and commercial vehicle traffic including taxis, limousines, and buses.
• Ensure vehicles are legally parked and maintain smooth traffic flow.
• Maintain security of vehicles and belongings, including proper key control.
• Follow up with guests to ensure requests are completed to their satisfaction.
• Open and close the parking facility as assigned.
• Document and report vehicle incidents such as accidents, damages, theft, or missing articles.
• Review shift logs and update logbooks with relevant information.
• Report accidents, injuries, and unsafe conditions to management.
• Monitor and maintain safety, cleanliness, and organization of parking areas, portico, and valet stand.
• Report any security concerns or safety hazards promptly.
• Reroute traffic when parking capacity is reached and communicate updates to staff.

Qualifications:

• Ability to communicate professionally, both verbally and in writing.
• Customer service experience with a friendly and welcoming demeanor.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Strong integrity and accountability due to access to guests’ vehicles and personal information.
• Experience driving manual and automatic transmission vehicles.
• Strong organizational skills to track vehicle locations and keys.
• Ability to respond effectively to inquiries from guests, managers, and the public.

Minimum Knowledge:

• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Must speak, read, and write proficient English.

Education & Experience:

• High school diploma or equivalent required.
• One year of related customer service or valet/transportation experience preferred.

Licenses & Certifications:

• Valid driver’s license with an acceptable driving record.

Working Conditions & Physical Effort:

• Regular exposure to stress and fluctuating workloads; must adapt to change quickly.
• Ability to operate basic computer systems as required.
• Must adhere to all safety and security procedures.

Physical Requirements:

• Stand more than 2/3 of the time.
• Walk more than 2/3 of the time.
• Sit less than 1/3 of the time.
• Reach with hands/arms more than 2/3 of the time.
• Lift and push/pull up to 50 pounds.
• Work indoors and outdoors with exposure to weather conditions.

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